Fast growing brands need a strategy to manage online reviews.
We'll track your reputation and guest feedback in one convenient place so you don't lose sleep over negative reviews. We hand-craft meaningful responses to all of your reviews, and then give you the data you need to a make positive impact.
Total Customer Experience Management
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Our journey in customer experience began with mystery shopping, but we quickly identified a critical gap: businesses were leaving valuable customer feedback unaddressed across review platforms. This untapped goldmine of customer insights often mirrored the same concerns our mystery shoppers uncovered.
Recognizing this opportunity to enhance our clients' customer experience strategy, we ventured into review management in 2020. The challenge? Finding a platform that could effectively consolidate and streamline the review response process. Traditional solutions fell short, limiting access to just a handful of platforms like Google and Facebook, while requiring cumbersome multiple logins and platform-hopping that risked overlooking crucial customer feedback.
Our philosophy is simple: every customer voice deserves to be heard and acknowledged—whether it's a glowing five-star review, constructive criticism, or even a simple star rating without comments. After rigorously evaluating more than a dozen reputation management systems, our partnership with Momos emerged as the clear choice, offering our clients a comprehensive, efficient solution that transforms customer feedback into actionable insights.
This collaboration marks a new chapter in our mission to help businesses not just monitor, but actively shape their customer experience narrative.
Track Review Sources
One Simple Unified Inbox to Manage All Reviews
Managed Responses
No time to manage reviews? We do it for you. We respond to all of your positive and negative reviews across all platforms using the voice of your brand. Each response is handcrafted so it is unique to the experience of the reviewer.
Monitor reviews
Receive reports when reviews come in, at the frequency of your choice. Use our smart key searches and advanced reporting to measure your customer experience in one place.
Win Back Customers
Transform negative reviews into loyal customers with our targeted recovery system and special offers.
Guest Feedback
Manage your guest feedback forms right inside your review platform. Route them to the store manager, have one person handle them all, or we can take care of all of your customers with our fully managed solution.
